Houston introduces revised 3-1-1 system

Houston residents can report concerns about drainage issues and other non-urgent concerns through the new 3-1-1 mobile app and revamped website. (Courtesy Pexel)

Houston’s new 3-1-1 system launched on July 21st with new features including a mobile app.

The system, which city officials have been revising over the past nine months, aims to give residents more options for reporting non-emergencies to the city. It also consolidates repeated requests and allows staff to update the status of a request on a publicly accessible dashboard after it has been completed.

“Not only will this reduce the waiting time for people who have to call 3-1-1 instead of creating a service request in our app or web portal, this investment and the upgrade in our technology will keep us looking forward to the next 20 years of demand prepare. “Tina Paez, Houston’s director of administrative and regulatory affairs, said in a press release.

The new website and app provides users with real-time updates on the status of a request to the city that they could previously only get by calling 3-1-1 again or by contacting members of the city council. Some of the most common reports at 3-1-1, according to the city, are concerns about water leaks, traffic light issues, and missed garbage collections.

“The new system is another example of how Houston is building a smart city of the future. This new 3-1-1 system has the potential to be the platform that connects all city departments and systems to ensure a smooth and seamless experience for citizens, ”Mayor Sylvester Turner said in the press release.

Residents can report concerns and submit service requests to city departments by calling 3-1-1, visiting the website, or downloading the mobile app.

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